Why Human empathy still matters in the age of AI
Peer-Reviewed Publication
This month, we’re focusing on artificial intelligence (AI), a topic that continues to capture attention everywhere. Here, you’ll find the latest research news, insights, and discoveries shaping how AI is being developed and used across the world.
Updates every hour. Last Updated: 19-Nov-2025 18:11 ET (19-Nov-2025 23:11 GMT/UTC)
A new study finds that people value empathy more when they believe it comes from a human—even if the actual response was generated by AI. Across nine studies involving over 6,000 participants, the research reveals that human-attributed responses are perceived as more supportive, more emotionally resonant, and more caring than identical AI-generated responses.