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Updates every hour. Last Updated: 12-May-2026 06:16 ET (12-May-2026 10:16 GMT/UTC)
New USF study: Chatbot empathy can worsen customer reactions
University of South FloridaWhen a service encounter goes south, customers expect empathy. Hearing an employee say, “I share your frustration,” can calm tensions and rebuild trust. But new research from the University of South Florida suggests that when a chatbot tries the same tactic, it can backfire.
- Journal
- MIS Quarterly
Global study reveals latitudinal diversity patterns of mixed-species bird flocks linked to environmental factors
South China Botanical Garden, Chinese Academy of SciencesA comprehensive global analysis quantifies the α and β diversity of mixed-species bird flocks (MSBFs) worldwide, uncovering strong latitudinal gradients and key environmental drivers that shape their distribution, with implications for community-focused biodiversity conservation.
- Journal
- Biological Diversity
- Funder
- Science & Technology Fundamental Resources Investigation Program, National Natural Science Foundation of China, Projects of the Guangdong Forestry Bureau, DFGP Project of Fauna of Guangdong
Oman’s mountain goats reveal genetic secrets to surviving extreme environments
Sultan Qaboos University- Journal
- Biology
Recent advances in fuel cell technologies from ENGINEERING Energy
Shanghai Jiao Tong University Journal Center- Journal
- ENGINEERING Energy
SNU researchers develop world’s first hardware acoustic filter for diagnosing machine failures using sound
Seoul National University College of EngineeringSeoul National University College of Engineering announced that a research team led by Prof. Sung-Hoon Ahn of the Department of Mechanical Engineering has developed, for the first time in the world, an “interference acoustic band-pass filter” capable of selectively filtering and amplifying specific frequencies without the use of electronic circuits.
By utilizing a single microphone and an interference-based metamaterial structure, the researchers have demonstrated a technology that enables selective listening to desired frequencies, opening new possibilities for diagnosing machine failures in high-noise industrial environments.
The research findings were published this month in Mechanical Systems and Signal Processing, an international journal in the field of mechanical engineering.
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- Mechanical Systems and Signal Processing
- Funder
- Institute of Engineering Research at Seoul National University, Korea Institute for Advancement of Technology
Low loading of lrO2/TiO2 enabled by Pd promoter in acidic water electrolysis
Tsinghua University PressProton exchange membrane water electrolyzers (PEMWEs) are regarded as a potential technology to generate green hydrogen as a renewable energy. Among the benchmarked electrocatalysts used in PEMWEs, IrO2 exhibits a high stability in a harsh acidic environment but a relatively low activity. It generally requires an Ir loading as high as 2-4 mgIr cm-2 to reach reasonable performance, which however, is uneconomical for such a noble metal for practical application of PEMWEs. As a result, it is urged to reduce iridium loading in PEMWEs while maintain high catalytic performance.
- Journal
- Nano Research
Interfacial modification strategy by lead chloride post-treatment enables 8.05% efficient Sb2S3 solar cells
Tsinghua University PressAntimony sulfide (Sb2S3) is a competitive photovoltaic material, especially for tandem solar cells. However, the quasi-intrinsic carrier concentration and deep work function of Sb2S3 cause serious extraction problem at Sb2S3/hole-transport-layer (HTL) interface. In this study, Professor Tang Jiang's Research Group at Huazhong University of Science and Technology proposed an efficient strategy to modify the Sb2S3/HTL interface by lead chloride (PbCl2) post-treatment. Their results demonstrated that Cl can passivate the defect of VS and SbS, and Pb enabled effective p-type doping at the Sb2S3 interface with the help of VS removal. And the synergistic effect of Pb and Cl elements matched well with HTL energy level, facilitated hole extraction and enhanced the interface conductivity. By employing PbCl2 treatment, the resulting devices obtained a high fill factor (FF) of 66.02%, and a top power conversion efficiency (PCE) of 8.05%.
- Journal
- Nano Research