Hands off: Why human touch can create a food-safety blind spot
Peer-Reviewed Publication
Updates every hour. Last Updated: 17-Jun-2026 13:16 ET (17-Jun-2026 17:16 GMT/UTC)
Consumers often assume that hand-prepared foods are fresher, higher quality and safer than factory-packaged alternatives, but a new study co-authored by a University of Massachusetts Amherst researcher suggests those assumptions may overlook important food-safety considerations—and that targeted messaging can significantly change purchase intentions. The research reveals that consumers in randomized experiments strongly favored hand-sliced deli meat over prepackaged options until they learned about the higher food-safety risks associated with human handling. This “handmade food halo,” the study asserts, causes consumers to associate human involvement with positive product attributes that don’t necessarily exist.
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