Many older adults send their doctors portal messages, but who pays?
Peer-Reviewed Publication
Updates every hour. Last Updated: 9-Jul-2025 10:10 ET (9-Jul-2025 14:10 GMT/UTC)
A new study suggests that people in their 50s and older have embraced the ability to send and receive secure medical messages with their doctors and other providers, through the digital patient portals that most health systems and medical offices now offer. The study also suggests that some older adults – including those with very low incomes – find themselves getting billed for these digital interactions.
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